FAQ’s – Frequently Asked Questions
Do you carry spare parts on the van?
Yes, absolutely – Our vans are equipped with a variety of the most commonly used spare part. Chances are that we’ll have the spare parts required to fix your machine and can get it back up and running right on the spot!
What if you don’t have the parts at hand?
In the rare case that we do not carry the spare part that’s necessary to fix your machine we will email the supplier from your location right then and there. You will receive an email with the quote within 48 hrs for the full cost of the repair.
Do you cover my area?
We cover all areas from the Perth CBD down to Dawesville, including Fremantle. So if you are located somewhere South of the River then YES, we’ll be able to come out quickly and get your machine back up and running!
My washer is quite old, is it worth repairing?
Our staff will give you the best advice possible with honesty. Sometimes we may need to have a look at your machine to confirm the exact issue to avoid unnecessary costs for you. If this is the case we will reduce the service fee for you.
Do I have to wait in all day?
No, you don’t! Just call our friendly office staff and we’ll get you booked in noting any special requirements. You will be offered an appointment within a 3 hour time slot. But don’t worry, we will also always ring on the way to confirm the appointment and make sure you are home. So you don’t have to wast any of your valuable time waiting for your machine being fixed.